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Delivery Information

FREE DELIVERY ON ALL ORDERS OVER £500!

Free delivery is also included on all small products below £500 (pillows, accessories etc.). A £35 delivery charge is for all other items of furniture below the £500 threshold. 

Delivery - We deliver to the Mainland UK only - We do not  go over water or deliver to any off shore Islands.

Furniture Delivery Information – Once you have placed your order the sales team will contact you within 48 hours to book a suitable day for delivery assuming the goods are in stock and ready for dispatch. Once a day is confirmed you will receive either a text or email (your choice) from the delivery team the day before the delivery to confirm a 3 hour time slot for the following day. 

Your package will always need to be signed for and it will be delivered to the room of your choice with all packaging removed. It can be left with a neighbour to sign for it if you instruct us to do so. The driver will also call you 30 minutes prior to arriving at the delivery address. Please supply additional contact numbers if necessary.  

Delivery times for our furniture ranges vary. Some ranges are held in stock in our warehouse, some are arriving on a regular basis whilst others are manufactured to order. Any delivery date or period for delivery given will be considered as indicative only, although it’s our policy to fulfil all orders in the estimated time given.

Your goods will be taken to the room of your choice via a 2 man delivery team, cardboard packaging removed and taken away.

Once Goods have been signed for upon delivery, we cannot accept any claims for any damage to those Goods.
If we accidentally damage goods in the course of the delivery then our liability for that damage is limited to the repair or replacement of the goods or the value thereof.

Delivery of Pillows and Small Goods. Any small goods ordered will be dispatched via an overnight courier on a 3-5 working day service. This service does not give a time delivery and will arrive anytime approx. between 9am-6pm. In the event of you not being home to receive your delivery, the driver will leave a card through your postbox indicating your parcel number and a number to call. You can then rearrange a time more convenient to yourself.

Health and Safety. You must make sure that it is accessible for the vehicle that is carrying your goods to be able to deliver to your home. Please let us know at the time of ordering if there are any vehicle restrictions at the delivery address. If the vehicle can not access your property the goods will go back to the depot and another deliver day will be booked with a smaller van sent to deliver the goods. You are responsible for providing a safe means of access from the public highway to the place of delivery. If our Courier considers that access is unsafe then the Goods will not be delivered until safe access is provided.